Rule-Only Templates: Automate common replies using Message Rules

Auto-responding to messages containing keywords

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Changing the ticket status and scheduling a message response

Intro to Templates (video)

Spotlight on the Templates (video)

Common uses of Rule-Only Templates

Spotlight on Auto-Reply Templates (video)

Using Manual-Usage Templates in eDesk

Using Out of Office Templates in eDesk

Spotlight on Manual Usage Templates (video)

Auto-responding during busy times

Auto-responding to common queries

Responding with Templates (video)