Auto-responding to messages containing keywords

Rule-Only Templates: Automate common replies using Message Rules

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Auto-responding during busy times

Spotlight on Auto-Reply Templates (video)

Common uses of Rule-Only Templates

Auto-responding to common queries

HandsFree: Automate your first replies

Common uses of Message Rules

Responding with Templates (video)

Using Out of Office Templates in eDesk

Spotlight on the Templates (video)

Using Message Rules in eDesk

Using Manual-Usage Templates in eDesk

Responding to your customer