Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Watch this video and find out how you and your Team can save time with eDesk through automation!
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Create a Manual Usage Template to help your teams respond to customers quickly.
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
