Rule-Only Templates: Automate common replies using Message Rules

Common uses of Rule-Only Templates

Auto-responding to messages containing keywords

Auto-responding to common queries

Using Out of Office Templates in eDesk

Auto-responding during busy times

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

HandsFree: Automate your first replies

The eDesk Smart Tools

Intro to Templates (video)

Spotlight on the Templates (video)

Spotlight on Auto-Reply Templates (video)

Using Manual-Usage Templates in eDesk

Spotlight on Manual Usage Templates (video)

Responding with Templates (video)