Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
