In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
