Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
