Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
The bulk edit options in eDesk will allow you to perform an action on multiple tickets in one go, allowing you to save time and be more efficient. Before…
