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Reduce spam and system messages in your Mailbox

Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…

DMarc Compliance

You may have seen the following banner appear at the top of your account:

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement.  This help file will guide you through…

Resetting your eDesk password

Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…

Adding limited access Read-only users to your account

Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…

Search and Filters

When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…

Spotlight on the Mailbox View (video)

In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…

Troubleshooting: Outlook Forwarding with eDesk

If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Social Media (Facebook, Instagram and Twitter)

This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start    You…

Customizing the display in your eDesk Mailbox

Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed?  This…

Troubleshooting: Why is my reply not sending in eDesk?

This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start    You need…

Troubleshooting: Ticket status changing automatically

This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…

eDesk Mailbox Tour

Welcome to eDesk, the future of eCommerce Customer Support!   This help file will guide new eDesk users through the Mailbox and help them…

Switching to eDesk AI

We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.   

10 Message Rules you need to create in eDesk!

Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…

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