The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
