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Troubleshooting: Social Media (Facebook, Instagram and Twitter)

This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start    You…

Requesting Google Reviews

The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores.  This…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

The eDesk App Store

eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…

Creating signatures

Within your eDesk account, you will be able to set different signatures at different levels.  This help file will guide you through creating…

Connecting Instagram with eDesk

More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…

Connecting Twitter with eDesk

Twitter is a popular way for customers to contact brands with pre and post-sales queries.  Connecting your Twitter Page will allow all…

Troubleshooting: Connection Failed

This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start    You…

Troubleshooting: Why is my reply not sending in eDesk?

This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start    You need…

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