The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Customer support in one place, not all over the place! Get started with eDesk now!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
