The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Linnworks is an Inventory Management software that helps e-commerce sellers grow their business.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
You may have seen the following banner appear at the top of your account:
Snippets help your team respond faster by inserting dynamic fields or reusable text into replies - saving time and keeping responses accurate. This…
