Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
