Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
