Using Invoice Templates

Payment History and invoices

Creating Invoice Templates

Automating your Amazon Invoicing

The eDesk Smart Tools

Close Amazon tickets with a No Response Needed template

Auto-responding during busy times

Auto-responding to messages containing keywords

Rule-Only Templates: Automate common replies using Message Rules

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Using Manual-Usage Templates in eDesk

Auto-responding to common queries

Spotlight on Smart Tools (video)

Exploring the ticket view

Using Out of Office Templates in eDesk