In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
