In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Rule Only Templates let you automatically respond to repetitive customer queries using Message Rules. Rule Only Templates
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
