eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
