HandsFree: Automate your first replies

Rule-Only Templates: Automate common replies using Message Rules

Responding to your customer

AI Agent FAQs

What is the AI Agent and how does it work?

What is a ticket?

Introducing AI Smart Reply (with Profiles)

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Using Manual-Usage Templates in eDesk

Spotlight on the Mailbox View and AI responses (video)