Responding with Snippets (video)

Intro to Snippets (video)

Introducing AI Smart Reply (with Profiles)

Replying in Bulk (video)

Introducing AI Smart Reply: your Support team’s new best friend!

Responding to your customer

HandsFree: Automate your first replies

Rule-Only Templates: Automate common replies using Message Rules

AI Agent FAQs

What is the AI Agent and how does it work?

What is a ticket?

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Using Manual-Usage Templates in eDesk

Spotlight on the Ticket View (video)

AI Assist features