Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features

AI Assist features (with Profiles)

HandsFree: Automate your first replies

Rule-Only Templates: Automate common replies using Message Rules

Responding to your customer

Introducing AI Smart Reply (with Profiles)

What is a ticket?

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Using Manual-Usage Templates in eDesk

Spotlight on the Mailbox View and AI responses (video)

Responding with Snippets (video)

Intro to Snippets (video)