We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
