eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
Rule Only Templates let you automatically respond to repetitive customer queries using Message Rules. Rule Only Templates
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
When AI Assist or AI Automation is first enabled on your account, Training Content with a Sample Policies library is added to your account.…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
Providing rich custom content in the Training Content is one of the ways to enable your AI to deliver top-tier care to your customers. This…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and…
