Intro to Message Rules (video)
Webinar: Message Rules (video)
10 Message Rules you need to create in eDesk!
Using Message Rules in eDesk
Common uses of Message Rules
Feedback Rules and Messages
Rule-Only Templates: Automate common replies using Message Rules
Declaring the reason for contacting Amazon customers (beta)
Reduce spam and system messages in your Mailbox
AI powered summaries
Auto-responding to messages containing keywords
5 Manual Usage Templates you need to create in eDesk!
Common uses of Rule-Only Templates
AI Sample Policies
Auto-Reply Templates: Set Customer Expectations & Protect SLAs
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