You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Linnworks is an Inventory Management software that helps e-commerce sellers grow their business. eDesk’s Linnworks app allows you to view…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
