In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
