The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries. Connecting…
Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website. Connecting…
Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Two-Factor Authentication (2FA),…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk. Before you start You…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
