Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries. Connecting…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
