You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Linnworks is an Inventory Management software that helps e-commerce sellers grow their business. eDesk’s Linnworks app allows you to view…
