Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
What are the benefits of using an eCommerce help desk like eDesk?
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In eDesk, it's really easy to create a dedicated Knowledge Base for each of your shops and countries, especially if you use our handy cloning…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
