Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Watch this video and find out how you and your Team can save time with eDesk through automation!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
