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The eDesk Onboarding Guide

Customer support in one place, not all over the place! Get started with eDesk now!

The eDesk Feedback Onboarding Guide

Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!

The 5 step guide to setting up your eDesk Mailbox

Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…

Demo Video: Never heard of eDesk? Start here!

In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.  

Setting up your Mailbox for success! (video)

Watch this video and find out all the best practices to set up your eDesk Mailbox for success!  

Creating tickets (video)

Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!  

Website Contact Forms

We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Trialling eDesk? All your questions answered!

You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…

Product Demo: eDesk simplifies eCommerce Customer Support (video)

What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.   

Intro to Snippets (video)

 Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!

eDesk Mailbox Tour

Welcome to eDesk, the future of eCommerce Customer Support!   This help file will guide new eDesk users through the Mailbox and help them…

Building a powerful collaborative workspace! (video)

Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!

Intro to Templates (video)

Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!

Step-by-step Chatbot setup

You'd like to use eDesk Chat with a Chatbot but don't know where to start? Or perhaps you already use an eDesk Chat widget and now want to add…

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