Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
