Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
In this video, we will demonstrate how you can easily link your eBay account to eDesk.
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
Connecting your eBay channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
