Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
