The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
Welcome to eDesk, the future of eCommerce Customer Support!
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
eDesk is the only customer support help desk built exclusively for eCommerce.
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
