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Responding to your customer

There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…

Favouriting tickets

Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

eDesk Mailbox Tour

Welcome to eDesk, the future of eCommerce Customer Support!  

The 5 step guide to setting up your eDesk Mailbox

Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…

Reduce spam and system messages in your Mailbox

Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…

Using the Feedback Rule Checker

The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…

Demo Video: How to get started

eDesk is the only customer support help desk built exclusively for eCommerce.   

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement.  This help file will guide you through…

Welcome to the new eDesk Mailbox!

As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version!  

Payment Failures

Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…

Smart Inbox

One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.  

Customizing the display in your eDesk Mailbox

Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed?  This…

Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

Troubleshooting: Why is my order not showing on the ticket?

This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start    You need…

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