You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
