There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
