We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
Rule Only Templates let you automatically respond to repetitive customer queries using Message Rules. Rule Only Templates
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
