We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
