We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
