eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Connecting your eBay channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
