One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
