In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Watch this video and find out how you and your Team can save time with eDesk through automation!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Connecting Outlook to eDesk couldn't be easier. In this guide, we will look at how to connect your Outlook account in eDesk super quickly using…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
