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Templates

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…

Using Message Rules to route and auto-assign tickets

Automate your workflow and keep your inbox tidy by creating Message Rules that will automatically trigger actions on your eDesk tickets.

Let customers know your team is out-of-office with Autoreply and OOO templates

Create templates for eDesk to use when autoresponding to your customers outside office hours or during holidays.

Using Rule-only templates to automate customer support

Take the pressure off your teams and let eDesk’s Rule-only templates automatically handle the commonly-asked questions from your customers.

Responding to your customer from eDesk

There are a number of ways to respond to messages in eDesk  These can be manual responses, AI responses, pre-written templates and snippets,…

Using Customer Satisfaction Survey (CSAT)

Set up CSat to request feedback from customers after their support ticket has been resolved Once a ticket has been resolved by an agent, a message…

Moving from Helpdesk to eDesk - A Guide

Contents Mailbox Left Hand Nav

The 5 step guide to setting up your eDesk Mailbox

Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…

Moving from Reply Manager to eDesk

If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support.  Co

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