Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
