The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Your customers have a number of ways to change or reverse their purchases when they buy through TikTok Shop. The good news is that it's simple…
eDesk allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This help…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies. Launched in France, it now also operates in…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
