The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
Your customers have a number of ways to change or reverse their purchases when they buy through TikTok Shop. The good news is that it's simple…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…