The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
