Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
You may have seen the following banner appear at the top of your account:
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…
