Configuring your eDesk Mailbox

Common uses of Message Rules

Exploring the ticket view

What is a ticket?

Reduce spam and system messages in your Mailbox

Responding to your customer

eDesk Mailbox tour

Intro to Message Rules (video)

The 5 step guide to setting up your eDesk Mailbox

Spotlight on the Mailbox View (video)

Customizing the display in your eDesk Mailbox

Intro to the Mailbox - Ticket View (video)

Changing the ticket status and scheduling a message response

Leaving Internal Notes (video)

Smart Inbox