Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The Content Hub is powered by Ava and is essentially “Ava’s bookshelf”. This is where all material that Ava uses to answer customer questions…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
What are the benefits of using an eCommerce help desk like eDesk?
