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Add Channel: BigCommerce (video)

In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.  

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Channel Reports

The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 250 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Add Channel: Aircall (video)

In this video, we will demonstrate how you can easily link your Aircall account to eDesk.

Connecting ChannelAdvisor with eDesk

ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces.  Connecting…

Troubleshooting: Deleting a channel

This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start    You need…

Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

Chats Insights

The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…

Setting up your eBay channel mailbox

This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…

Enable WhatsApp Chat through your eDesk Live Chat Widget

eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…

Troubleshooting: eDesk Talk

eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…

Troubleshooting: Ticket status changing automatically

This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…

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