Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
