You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
