AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
When AI Assist or AI Automation is first enabled on your account, Training Content with a Sample Policies library is added to your account.…
Providing rich custom content in the Training Content is one of the ways to enable your AI to deliver top-tier care to your customers. This…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
Training Content is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Your Training Content is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
