This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
