The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
