Smart Inbox

The Smart Inbox (video)

Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features

Exploring the ticket view

AI Assist features (with Profiles)

Connecting Shippingbo with eDesk

Intro to the Mailbox - Smart Inbox (video)

The eDesk Smart Tools

Spotlight on Smart Tools (video)

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Introducing AI Smart Reply (with Profiles)

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Snoozing tickets

AI Sample Policies and Instructions