Smart Inbox

The Smart Inbox (video)

AI Assist features (with Profiles)

Exploring the ticket view

Intro to the Mailbox - Smart Inbox (video)

The eDesk Smart Tools

Spotlight on Smart Tools (video)

Introducing AI Smart Reply (with Profiles)

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Introducing AI Smart Reply: your Support team’s new best friend!

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Snoozing tickets

AI Sample Policies and Instructions

AI Assist features

Getting Started with eDesk's AI (Instructions version)