We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
