Responding with Snippets (video)

Responding with Templates (video)

Replying in Bulk (video)

Creating tickets (video)

Responding to your customer

Intro to Snippets (video)

Intro to Templates (video)

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Common uses of Rule-Only Templates

Auto-responding to messages containing keywords

Auto-responding during busy times

What's a ticket in eDesk?

Transforming your responses to customers with AI Composer