Responding with Snippets (video)

Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features

Chat Insights (including chatbots)

Transforming your responses to customers with AI Composer

Spotlight on the Mailbox View and AI responses (video)

Automate your "Where is my order" responses with tracking code mapping

What is a ticket?

Getting Started with eDesk's AI (Instructions version)

Getting Started with eDesk's AI (with Profiles)

HandsFree: Automate your first replies

Responding to your customer

Introducing AI Smart Reply (with Profiles)

AI Assist features (with Profiles)