We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
When AI Assist or AI Automation is first enabled on your account, a Content hub with a Sample Policies library is added to your account. This…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
