We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
