"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Supercharge your customer support with eDesk's AI, which provides crafted, personal replies for your most common customer queries, and buys…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
