Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
