We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
What are the benefits of using an eCommerce help desk like eDesk?
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
