We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
