You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
