Replying in Bulk (video)

Responding with Snippets (video)

Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features

AI Assist features (with Profiles)

Updating tickets in bulk

Spotlight on the Mailbox View (video)

Add Channel: Shopify (video)

Add Channel: Amazon (video)

Add Channel: eBay (video)

Add Channel: BigCommerce (video)

The Smart Inbox (video)

Spotlight on Smart Tools (video)

Resolving Tickets (video)

Inviting Users (video)