You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
