You can select the Receiving mode for email channels to determine how you want your messages imported in eDesk. This help file will guide…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
