You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…
