Leaving Internal Notes (video)

Adding Notes on Aircall

Adding an internal note

Marking as Important & Favouriting tickets

How to add Order Notes and Returns Info

AI powered summaries

Feedback Overview

Responding with Snippets (video)

Mentioning your teammates

eDesk Mailbox tour

Intro to the Mailbox - Ticket View (video)

Customizing the display in your eDesk Mailbox

Customer Snippets

Feedback Dashboard

Spotlight on the Ticket View (video)