Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
Linnworks is an Inventory Management software that helps e-commerce sellers grow their business.
What are the benefits of using an eCommerce help desk like eDesk?
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
