You may want to add internal notes to your tickets in eDesk for reference or to help people out.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Brightpearl is the number one Retail Operating System for e-commerce, multichannel retail brands and wholesalers. Connecting your Brightpearl…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
