Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
