Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
AI Insights gives you a clear view of how the AI features are performing. With these dashboards, you can measure time saved using AI assist and…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
