Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
