Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
