Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
