Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
