Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
