eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
