Leaving Internal Notes (video)

Adding an internal note

AI Assist features

Chat Insights (including chatbots)

Adding Notes on Aircall

How to add Order Notes and Returns Info

Mentioning your teammates

Using Manual-Usage Templates in eDesk

Using Custom Fields in eDesk

Product Demo: Benefits of using an eCommerce Help Desk (video)

Product Demo: eDesk simplifies eCommerce Customer Support (video)

Building a powerful collaborative workspace! (video)

Product Demo: eDesk (video)

Spotlight on the Ticket View (video)

Connecting Linnworks with eDesk