Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
