Leaving Internal Notes (video)

Adding an internal note

Adding Notes on Aircall

How to add Order Notes and Returns Info

AI powered summaries

Role permissions

eDesk Mailbox tour

Marking as Important & Favouriting tickets

Customizing the display in your eDesk Mailbox

Feedback Overview

AI Assist features (with Profiles)

AI Assist features

Setting up your Company details

Configuring your eDesk Mailbox

Tickets Insights