Leaving Internal Notes (video)

Adding an internal note

Adding Notes on Aircall

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Mentioning your teammates

Using Manual-Usage Templates in eDesk

Using Custom Fields in eDesk

Product Demo: Benefits of using an eCommerce Help Desk (video)

Product Demo: eDesk simplifies eCommerce Customer Support (video)

Building a powerful collaborative workspace! (video)

Product Demo: eDesk (video)

Spotlight on the Ticket View (video)

Connecting Linnworks with eDesk

I've been added to an eDesk account. What do I do next?

Connecting a channel with eDesk