Spotlight on the eDesk Insights (video)

Spotlight on the Ticket View (video)

eDesk Customer View: Get full insights into your customers

Chat Insights (including chatbots)

Smart Inbox

AI Assist features (with Profiles)

Boost your sales with eDesk’s Pre-sales feature

Agent Insights

Chats Insights

Tickets Insights

Spotlight on Smart Tools (video)

Spotlight on the Mailbox View (video)

Spotlight on Auto-Reply Templates (video)

Spotlight on Manual Usage Templates (video)

Hiding irrelevant CSAT feedback in your Insights