Spotlight on the eDesk Insights (video)

Spotlight on the Ticket View (video)

Chat Insights (including chatbots)

Exploring the ticket view

AI Assist features

AI Assist features (with Profiles)

Introducing AI Smart Reply: your Support team’s new best friend!

Agent Insights

Chats Insights

Tickets Insights

Spotlight on Smart Tools (video)

Spotlight on the Mailbox View (video)

Spotlight on Auto-Reply Templates (video)

Spotlight on Manual Usage Templates (video)

Hiding irrelevant CSAT feedback in your Insights