Spotlight on the eDesk Insights (video)

Spotlight on the Ticket View (video)

Chat Insights (including chatbots)

AI Assist features (with Profiles)

Exploring the ticket view

Automate your Report extracts

Agent Insights

Tickets Insights

Chats Insights

Spotlight on Smart Tools (video)

Spotlight on the Mailbox View (video)

Spotlight on Auto-Reply Templates (video)

Spotlight on Manual Usage Templates (video)

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Hiding irrelevant CSAT feedback in your Insights