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Feedback Rules and Messages

Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…

Using Amazon's Request a Review feature

Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…

Using Amazon's Custom Feedback Rules

Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…

Feedback Rules for eBay

Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…

Feedback Overview

In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…

Feedback Rules for Amazon

Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…

Demo Video: eDesk Feedback

eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Amazon Request Feedback Now

The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…

Using Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

Webinar: Message Rules (video)

In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.  

How to use Feedback to stay compliant with the new Buyer-Seller Messaging updates

This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…

Using the Feedback Rule Checker

The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…

Feedback Dashboard

The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on.  This…

Common uses of Message Rules

Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support.  This help file provides…

Intro to Message Rules (video)

eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…

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