Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
