When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
